fd9999 Privacy Policy —
Your information is safe with us
fd9999 treats the protection of your personal information as its top priority. This policy fully informs you about how we collect, use, and protect your data.
Introduction and Applicability
fd9999 ("we", "our", "platform") operates an online gaming and betting platform for users in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and protect your personal information when you use our website fd9999.cam and related services ("services").
By using our services, you are considered to have given your consent to the terms set out in this policy. If you disagree with any part of this policy, please refrain from using our services.
Important: This policy applies to all fd9999 products and services — for both the web browser and mobile versions. It should be read alongside the terms and conditions and the responsible gaming policy.
We believe your personal information is your asset. That is why we collect only what is necessary, use it for specific purposes, and keep it protected with industry-standard SSL encryption technology.
What information we collect
fd9999 collects the following categories of information to provide safe, fair, and personalized services. We do not collect any information beyond what is necessary.
Registration information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password (encrypted)
- Residential address
Financial information
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
- Type of payment method
All financial information is protected by SSL encryption.
Gaming activity
- Game history and results
- Bet amounts and duration
- Use of promotional offers
- Session information and login times
Technical information
- IP address and device type
- Browser version and operating system
- Cookies and session ID
- Site usage patterns
- Referral source and entry path
Identity verification: To comply with regulatory requirements in Bangladesh and responsible gaming policies, we may request a copy of a national ID card or passport for significant deposits or withdrawals.
How information is used
fd9999 uses collected information only for the specific and legitimate purposes listed below. We never sell your information to third parties.
Service operation and improvement
We use your information to create and manage accounts, process transactions, personalize the gaming experience, and ensure the technical functionality of the platform. Financial information is essential to complete transactions securely through bKash, Nagad, Rocket, or Upay.
Security and fraud prevention
We analyze transaction and gaming data to maintain account security, detect unauthorized access, prevent money laundering, and ensure fair play. This is done in the interest of all users.
Communication and customer support
We use your email and mobile number to send important account notifications, transaction confirmations, security alerts, and customer support responses.
Responsible gaming monitoring
We analyze gaming behavior to identify problematic gaming patterns and provide timely support. This process is fully automated and is carried out for the benefit of users. For more details, visit our responsible gaming page.
Data storage and protection
We store your information on secure servers and ensure cybersecurity by following the highest industry standards.
Technical security measures
- SSL/TLS encryption — on all data transfers
- Password hashing (bcrypt algorithm)
- Two-factor authentication (2FA) support
- Regular security audits and testing
- Unauthorized access detection system
- Encrypted backup system
Data retention period
We retain your information only for as long as necessary:
- Active account data: for the duration the account is active
- Transaction records: 5 years after account closure
- Customer support communications: 3 years
- Technical log files: 12 months
Some information may need to be retained for a period required by law due to legal obligations.
In the event of a data breach: If a security breach occurs that poses a risk to your rights and freedoms, we will notify you as soon as possible and take the necessary protective measures.
Sharing information with third parties
We do not sell your information. fd9999 never sells or rents your personal information to third parties for commercial purposes.
However, we may share certain information with specific parties in the limited circumstances below:
Payment providers
Payment service providers such as bKash, Nagad, Rocket, and Upay receive the minimum financial information necessary to complete transactions. These organizations follow their own strict privacy policies.
Game providers
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe receive session information to ensure a fair gaming environment. The player's identity or financial information is not shared with them.
Legal obligations
We may be required to provide information to competent authorities when required by court order, government investigation, or anti-money laundering laws. In such cases, we will provide only the information legally required.
Technology service providers
Contracted third parties providing cloud hosting, cybersecurity, and technical infrastructure services may have access to certain information, but only for the purpose of delivering those services and under strict confidentiality agreements.
Cookies Policy
Cookies are small text files stored on your device when you visit a website. fd9999 uses cookies to provide safe and effective services.
Essential cookies
Essential for maintaining login sessions and ensuring security. These cannot be disabled.
Analytics cookies
Used to understand site usage patterns and make improvements. User identity is not revealed.
Preference cookies
Used to remember language, theme, and other personal preferences.
Marketing cookies
Used to show relevant promotional content. You can control these in your browser settings.
Cookie control: You can disable most cookies by changing your browser settings. However, disabling essential cookies may cause the login feature and some core functionality to stop working.
Your rights over personal information
If you have an account with fd9999, you have the following rights regarding your personal information. Contact us to exercise these rights.
Right to access
You have the right to request a copy of the information we hold about you.
Right to correction
You can request that incorrect or incomplete personal information be corrected or updated.
Right to deletion
In certain circumstances you can request that your personal information be deleted, though this may not be fully possible where legal obligations exist.
Right to restrict processing
You can object to your information being used for marketing or analytical purposes.
Right to data portability
You can request that the information we hold about you be provided in a structured, machine-readable format.
Right to withdraw consent
You can withdraw your consent at any time, though this will not affect any processing that took place before the withdrawal.
Processing requests: To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 days. Some information may be requested to verify your identity.
Protection of minors
fd9999's services are for adults aged 21 and over only. We do not knowingly collect or process information from minors.
We verify age at the time of registration. If we become aware that someone under 21 has created an account, we will immediately close that account and delete all related information.
If parents suspect their child has created an account on fd9999, they can contact us directly. We will take action promptly.
For adults only
Policy Changes and Updates
We may update this privacy policy from time to time. Reasons for changes may include:
- Changes in legal or regulatory requirements
- Addition of new services or features
- Improvements to best practices in data protection
- Improvements based on user feedback and suggestions
For any significant changes, we will publish a notice on the website and send a notification to the registered email address. The revised policy will take effect from the date of publication.
Continuing to use our services after changes means you agree to the revised policy. If you do not agree with the changes, please stop using the services and contact us to close your account.
Version History
-
v3.0 — January 2026
Current version — Cookies policy update -
v2.0 — July 2025
Third-party sharing policy revision -
v1.0 — January 2025
Initial release
Privacy Contact
If you have questions about this privacy policy, wish to exercise your rights regarding your information, or want to raise a concern, contact us through any of the following ways:
Live Chat Support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week via live chat to answer any of your questions.
Service: 24/7, in Bengali
Email Contact
For detailed questions or formal requests regarding privacy matters, write to us by email. We generally respond within business days.
Note: When making a privacy-related request, please mention your account username and registered email address. This will help with identity verification and faster processing.
Your information is secure at fd9999
SSL encryption, fair play policy, and 24/7 support in Bengali — we are here for you.